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Support

Use this page to troubleshoot issues and learn how Balano keeps your data in your hands.

Troubleshooting​

  • App will not open: restart your device and make sure you have installed the latest version from the store.
  • Numbers or entries are missing: confirm you are on the same device profile and that backups or imports completed successfully.
  • Export or import fails: verify file permissions are granted, free storage is available, and try again on a stable connection if using cloud storage.
  • App feels slow: close other heavy apps, ensure your OS is up to date, and reboot the device.

Privacy Basics​

  • No account sign-up is required; your budgets stay on the device unless you choose to export them.
  • Location, contacts, camera, and microphone are not accessed.
  • There are no advertising SDKs or behavioral trackers.

Data and Backups​

  • You can export your data to a file to keep your own backups or move to another device.
  • Platform-managed backups (such as iCloud or Google Drive) follow your device settings; disable them in system settings if you prefer not to sync.
  • Before deleting the app, export a copy if you want to keep your history.

Features​

  • Track income and expenses with simple manual entries.
  • Create budgets and see quick summaries without logging in.
  • Works offline; updates sync only when you choose to back up.

FAQ​

Which devices are supported?
The app supports the OS versions listed on the App Store page; keep your device updated for best results.

Is my data synced across devices?
Only if you enable your platform’s backup or manually import an export file on another device.

How do I contact support?
Email support is available; the address is provided on request or in the store listing.

This page highlights common solutions and how to keep control of your financial data while using the app.